Version Date: March 1st, 2015


LuvJo LLC operates its website, the related mobile sites, mobile applications and LuvJo services (collectively "LuvJo"). Your privacy is important to LuvJo LLC and this Privacy Policy lays out LuvJo LLC’s policies and procedures surrounding the collection and handling of such information. If you do not agree to all the terms and conditions of this Privacy Policy, do not use LuvJo. This Privacy Policy does not apply to any café websites or other third party services linked to LuvJo.


Information LuvJo LLC Collects


LuvJo LLC may collect the following information from our customer users: first name, last name, address, phone number, e-mail address, display name, Facebook login information and GPS location (collectively, "Personally Identifiable Information" or "PII").  Note that LuvJo LLC does not collect credit card numbers or other financial information.  You will be prompted to complete any transaction initiated using LuvJo by using LevelUp, and this transaction shall be governed by LevelUp’s privacy policy, which can currently be found here:  By using LuvJo to place orders with participating merchants, you also agree to the terms and conditions of LevelUp’s Privacy Policy and Terms of Service.


LuvJo LLC may collect the following PII from our merchant users: store name, designated contact name, address(es), phone number(s), e-mail address, password, Facebook login information. 


LuvJo is not intended for use by children under the age of 13, and LuvJo LLC does not knowingly collect PII from children under the age of 13.


Use of LuvJo requires that you register and/or create an account ("Account"). In addition to the PII set forth above, LuvJo LLC may collect information regarding account holders' LuvJo orders, gratuity amounts, favorite cafés, customer service inquiries, reviews, and certain social networking preferences relating to LuvJo (e.g. pages or entities you like, recommend or follow).


LuvJo LLC also collects aggregated information, demographic information and other information that does not reveal your specific identity ("Non-PII"). Non-PII may include information about the device you use to access LuvJo, information from referring websites and your engagement with LuvJo. LuvJo LLC may publish these statistics or share them with third parties without including PII.


LuvJo uses HTTPS cookies to collect information about you and your activity on the Sites. LuvJo LLC uses this information to remember our users and to enhance users' experience. For example, when users with LuvJo accounts return to LuvJo, cookies identify those users and allow LuvJo to provide certain user-specific information such as LuvJo account information, past orders, favorite cafés and user reviews. To learn more about cookies, visit LuvJo LLC also works with third parties for the purpose of advertisement delivery on LuvJo. The Non-PII collected about your visits may be used by third parties in order to provide advertisements about goods and services of interest to you. These third parties may also set cookies to assist with advertisement delivery services. To learn more about opting-out of cookie-targeted advertising on LuvJo (sometimes referred to as online behavioral advertising or OBA), visit Some browsers allow you to indicate that you would not like your online activities tracked, using "Do Not Track" indicators ("DNT Indicators"), however, we are not obligated to respond to these indicators. Presently, we are not set up to respond to DNT Indicators. This means that while LuvJo may track certain latent information about your online activities, the collected information will be used to improve your use of LuvJo and in ways consistent with the provisions of this Privacy Policy.


LuvJo LLC’s Use of Collected Information


LuvJo LLC uses PII to create users' LuvJo Accounts, to communicate with users about LuvJo services and orders placed using LuvJo, to offer users additional services, to assist with customer service inquiries, to offer promotions and special offers and to fulfill orders. Users may opt to allow LuvJo to store certain PII used to create users' LuvJo accounts. LuvJo uses certain stored PII to customize future order processing for you. You may request that LuvJo cease storing certain PII at any time, but you might not be able to take advantage of certain customized features. Users may affirmatively opt-out of receiving promotional communications from LuvJo via the opt-out link included in emails from LuvJo. LuvJo LLC may also use PII to enforce LuvJo LLC Terms of Use.


LuvJo LLC does not sell the information it collects to third parties. LuvJo LLC shares collected PII with participating merchants only to the extent required to fulfill orders. LuvJo LLC also shares collected PII with third-party vendors and service providers (such as LevelUp) with whom LuvJo LLC works to provide application programming interfaces ("APIs") and other functions for LuvJo in connection with the delivery of LuvJo services only to the extent necessary to provide those APIs and services. LuvJo LLC allows certain social media platforms to host plug-ins or widgets on LuvJo which may collect certain information about those users who choose to use those plug-ins or widgets. LuvJo LLC may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of LuvJo LLC Terms of Use or other alleged contract violations, infringement or similar harm to persons or property.


User Generated Content


User generated content posted through LuvJo, such as reviews and certain social networking preferences (e.g. pages you "Like" or "Follow") may be viewed by the general public. Accordingly, LuvJo LLC cannot ensure the privacy of any PII included in such user generated content.


LuvJo LLC’s Protection of PII


LuvJo LLC uses reasonable security measures equal to or exceeding industry standard to protect PII from unauthorized access, destruction, use, modification and disclosure. Unfortunately, even with these measures, LuvJo LLC cannot guarantee the security of PII. By using LuvJo, you acknowledge and agree that LuvJo makes no such guarantee, and that you use LuvJo at your own risk.


Accessing and Correcting Your PII


Registered LuvJo account holders can access and change their own PII by logging into their respective profile on LuvJo. Account e-mail addresses cannot be deleted. However, an account may be closed and LuvJo will cause the corresponding e-mail address to be scrambled. A user may then open a new account with a different e-mail address. If you have questions regarding LuvJo LLC’s use or collection of your PII, please contact us at:


Privacy Policy Amendments


LuvJo LLC may change this Privacy Policy at any time by posting a new version on this page or on a successor page. The new version will become effective on the posting date, which will be listed at the top of the page as the effective date. You agree that you will check for new versions of this Privacy Policy. By continuing to access and/or use LuvJo following the posting of a new Privacy Policy version, you agree to be bound by the then-current version. If you do not agree to the terms of the new version of the Privacy Policy, you will stop using LuvJo.